How we can help your business:

In recent years, the Saskatoon workforce, particularly in the various service industries, has become a true cultural mosaic. Canadians generally take pride in this diversity, yet it comes with challenges in the workplace. In many industries, half of all staff members identify as newcomers to Canada, and difficulties in communication can arise between:

• management and employees

• between employees from different backgrounds

• between employees and clientele.

  This can result in miscommunications, inaccurate assumptions, and frustrations for participants on all sides. Client complaints, worker dissatisfaction, and staff turnover rise. Skill workers may wonder what they’re doing wrong and confused that they don’t know where to turn for answers.

It doesn’t have to be this way. There are learnable features of the Canadian communication style that, once noticed and mastered by newcomers, can bring clarity to these workplace conversations and interactions. From:

• the way we greet and initiate conversation to

• the ideal pace we should use

• the body language signals we convey to

• the words we emphasize when we speak,

  these insights can transform the interactions in workplaces from frustrating and alienating to clear and empowering.